Privacy Policy for Youthworx
Last updated: 20 May 2026
Website: youthworx.co.uk
Company: YOUTHWORX LIMITED
Company number: 11635145
Registered office: 19 Laceby Road, Grimsby, United Kingdom, DN34 5BH
This Privacy Policy explains how YOUTHWORX LIMITED collects, uses, stores, and protects personal information when you visit our website, contact us, make an enquiry, or use our services.
We are committed to protecting your privacy and handling your personal information in a lawful, fair, and transparent way.
1. Who we are
YOUTHWORX LIMITED is a private limited company registered in England and Wales.
Company number: 11635145
Registered office: 19 Laceby Road, Grimsby, United Kingdom, DN34 5BH
Website: youthworx.co.uk
For the purposes of data protection law, YOUTHWORX LIMITED is the data controller of the personal information we collect and use.
2. What personal information we collect
We may collect and process the following types of personal information:
Information you provide directly
This may include:
- Your name
- Email address
- Telephone number
- Address, where relevant
- Organisation or school name, where relevant
- Information submitted through contact forms
- Messages, enquiries, or correspondence you send to us
- Information provided when requesting support, services, or information
- Any information you choose to include in your communication with us
Website and technical information
When you use our website, we may collect limited technical information, such as:
- IP address
- Browser type and version
- Device information
- Date and time of visit
- Pages visited
- Referring website or source
- Cookie and browser storage information
Please see our separate Cookie Policy for more information about cookies and similar technologies used on our website.
3. Children and young people’s information
As Youthworx provides educational support services, we may process information relating to children or young people where this is necessary for our services.
This may include information provided by parents, guardians, carers, schools, organisations, local authorities, or young people themselves.
Where we process children’s information, we take additional care to ensure that it is handled safely, fairly, and only where there is a lawful reason to do so.
4. Special category data
In some circumstances, we may receive or process sensitive personal information. This may include information about:
- Health or wellbeing
- Educational needs
- Safeguarding concerns
- Personal circumstances
- Disability or support needs
- Family or care arrangements
This type of information is known as special category data under data protection law and receives extra protection.
We will only process this information where it is necessary, proportionate, and lawful, such as where it is needed to provide support services, meet safeguarding obligations, protect someone’s vital interests, or comply with legal or professional duties.
5. How we use your personal information
We may use personal information to:
- Respond to enquiries
- Provide information about our services
- Deliver educational support services
- Communicate with individuals, parents, carers, schools, organisations, or partners
- Manage referrals, enquiries, and service requests
- Keep appropriate records
- Support safeguarding and welfare responsibilities
- Manage website security and functionality
- Improve our website and services
- Comply with legal, regulatory, contractual, safeguarding, or professional obligations
- Deal with complaints, disputes, or legal matters
6. Our lawful bases for using personal information
We rely on different lawful bases depending on why we use your information.
| Purpose | Lawful basis |
|---|---|
| Responding to general enquiries | Legitimate interests or consent |
| Providing educational support services | Contract, legitimate interests, or public task where applicable |
| Communicating with parents, carers, schools, organisations, or partners | Legitimate interests, contract, or legal obligation |
| Keeping service records | Legitimate interests, contract, legal obligation, or safeguarding duties |
| Processing safeguarding information | Legal obligation, vital interests, public task, or legitimate interests |
| Processing special category data | Substantial public interest, health or social care, safeguarding, legal claims, or explicit consent where applicable |
| Website security and bot protection | Legitimate interests |
| Complying with legal or regulatory duties | Legal obligation |
| Handling complaints or disputes | Legitimate interests or legal obligation |
Where we rely on consent, you can withdraw your consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
7. How long we keep personal information
We only keep personal information for as long as necessary for the reason it was collected.
Retention periods may depend on:
- The type of information
- The nature of the service provided
- Legal, safeguarding, contractual, or insurance requirements
- Professional or regulatory obligations
- Whether the information relates to a child or young person
- Whether the information may be needed to respond to complaints or legal claims
As a general guide:
| Type of information | Typical retention period |
|---|---|
| General website enquiries | Up to 12 months, unless longer retention is needed |
| Service or referral records | For the period necessary to provide the service and meet legal, safeguarding, or contractual obligations |
| Safeguarding records | In line with applicable safeguarding requirements and internal retention policies |
| Financial or accounting records | Usually 6 years, where applicable |
| Website technical and security records | For as long as necessary for security and administration |
| Cookie or browser storage records | See our Cookie Policy |
Where a specific retention period is not stated, we use the criteria above to decide how long the information should be kept.
8. Who we share personal information with
We do not sell personal information.
We may share personal information where necessary with:
- Schools, colleges, or educational organisations
- Parents, guardians, carers, or authorised representatives
- Local authorities or public bodies
- Safeguarding bodies or agencies
- Health, welfare, or support professionals
- Service providers who help us operate our website, email, IT systems, or administrative services
- Professional advisers, such as accountants, insurers, legal advisers, or consultants
- Regulators, courts, law enforcement, or government authorities where required or permitted by law
We only share personal information where there is a lawful reason to do so and, where appropriate, with safeguards in place.
9. Website third-party services
Our website may use third-party services to support security, functionality, and website operation, including:
- HubSpot-related services — used for scripts, forms, functionality, or bot protection
- Cloudflare-related cookies — used to help distinguish between humans and bots
- Website hosting and security providers
- Browser storage technologies used to support website features
These services may process limited technical information such as IP address, browser information, device information, and session data.
Please see our Cookie Policy for more information.
10. International transfers
Some service providers may process personal information outside the United Kingdom.
Where this happens, we will take steps to ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms.
11. How we protect personal information
We take appropriate steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These steps may include:
- Secure website connections
- Access controls
- Password protection
- Limited access to personal information
- Secure storage of records
- Website security tools
- Bot and spam protection
- Use of trusted service providers
- Staff or contractor confidentiality expectations where applicable
However, no website, system, or online communication method can be guaranteed to be completely secure.
12. Your data protection rights
Under UK data protection law, you have rights over your personal information. These may include:
- The right to be informed about how your information is used
- The right to access your personal information
- The right to correct inaccurate or incomplete information
- The right to request deletion of your information in certain circumstances
- The right to restrict how your information is used in certain circumstances
- The right to object to processing in certain circumstances
- The right to data portability in certain circumstances
- The right to withdraw consent where processing is based on consent
To exercise your rights, please contact us using the details below.
In some cases, we may need to keep certain information even if you ask us to delete it, for example where we have a legal, safeguarding, contractual, or regulatory obligation to retain it.
13. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concern.
You also have the right to complain to the UK Information Commissioner’s Office.
Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113
14. Cookies
Our website uses cookies and similar browser storage technologies to support website security and functionality.
For more details, please see our separate Cookie Policy.
15. Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.
You should read the privacy policy of any third-party website you visit.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
17. Contact us
If you have any questions about this Privacy Policy or how your personal information is used, please contact:
YOUTHWORX LIMITED
Website: youthworx.co.uk
Company number: 11635145
Registered office: 19 Laceby Road, Grimsby, United Kingdom, DN34 5BH